Identity service is down in the US Production, Staging and Snapshot environments

Incident Report for Cloud Elements Changelog

Postmortem

https://uipath.atlassian.net/wiki/spaces/OPSS/pages/87034690540/INC-242+11+15+2022+-+CE+EU+Prod+Env+Soba+Degradation+-+Postmortem

Posted Nov 16, 2022 - 17:10 MST

Resolved

This incident has been resolved.

Posted Apr 21, 2021 - 01:29 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 20, 2021 - 14:36 MDT

Update

As a temporary workaround logging in is still supported with the following links for staging and production:

* https://my-staging.cloudelements.io/login-legacy
* https://my.cloudelements.io/login-legacy

Posted Apr 20, 2021 - 11:22 MDT

Investigating

Customers may have issues authorizing and logging into the UI. This is due to Auth0 having a major outage for User Authentication in the US Production, Staging and Snapshot environments. This only affects new authentications.

Reference link: https://status.auth0.com/

Posted Apr 20, 2021 - 11:20 MDT